FREQUENTLY ASKED QUESTIONS

e:PROGRESS is simple to use, but based on advanced technology at the forefront of the car charging industry. You can find out more about e:PROGRESS by reading our FAQs below.

About
What is e:PROGRESS?
How does it work?
How do I get e:PROGRESS?
When will the e:PROGRESS intelligent charging subscription be available?
What type of car do I need to use e:PROGRESS?
Can I use my existing charger?
Can I keep my existing energy supplier?
Getting a Charger
Can I buy the charger somewhere else and use the e:PROGRESS service?
How much maintenance does an electric car charger need?
Can I decide where the charger goes?
Where do I buy an e:PROGRESS compatible charger from?
Do I need a home visit?
Savings and Costs
How much does the e:PROGRESS intelligent charging subscription cost?
What are the savings I can expect?
Am I eligible for any discounts?
Switching Tariff
How does Agile Octopus work?
Do I have to switch to the Agile Octopus tariff to use the e:PROGRESS intelligent charging subscription?
Do I need to contact my current energy supplier?
Do I need to switch both my gas & electricity supplier?
What do I do if I’m on a fixed term tariff?
How long does it take to switch to Agile Octopus?
Are there any requirements for moving onto the Agile Octopus tariff?
Why might I not be able to get a smart meter?
Where do I switch my tariff to Agile Octopus?
Using e:PROGRESS
What if I need to charge my car immediately?
Will my car be ready when I need it?
Will it learn my schedule?
When do I need to plug in my car?

About

What is e:PROGRESS?

e:PROGRESS is a collaboration between Honda, British clean technology company Moixa, Local Heroes (backed by British Gas) & Octopus Energy. The e:PROGRESS intelligent charging subscription uses Moixa's AI software and is only available for households with an Agile Octopus tariff and a compatible charger installed by Local Heroes, and it lets Honda e drivers charge their car with low-cost, renewable energy.

How does it work?

e:PROGRESS brings you intelligent car charging, powered by renewable energy. e:PROGRESS creates a plan to charge your Honda e during low-price periods and ensures your car is ready to get you to your destination when you need it. Using the e:PROGRESS mobile application, you input your scheduled arrival and departure time for each day, then e:PROGRESS will manage your charging using the artificial intelligence software from Moixa.

How do I get e:PROGRESS?

To get e:PROGRESS and use intelligent charging, check your eligibility using the form. You’ll need to have a Honda e, off-street parking, live in mainland UK (not NI), buy a compatible charger and be eligible to switch to the Agile Octopus tariff before activating your subscription.

When will the e:PROGRESS intelligent charging subscription be available?

e:PROGRESS intelligent charging subscription is available as soon as you get the compatible charger installed and change your energy tariff to Agile Octopus.

What type of car do I need to use e:PROGRESS?

e:PROGRESS intelligent charging is only available to drivers with a Honda e.

Can I use my existing charger?

Our partners Local Heroes can carry out installations of the two e:PROGRESS compatible chargers: the Honda Power Charger S+(4G) and the Alfen Eve Pro-Line.

Can I keep my existing energy supplier?

e:PROGRESS intelligent charging is only possible when you use the Agile Octopus tariff supplied by our partner Octopus Energy. This is a flexible tariff based on wholesale energy prices and works with our intelligent charging subscription to maximise your savings.

If you are happy to purchase a charger through Local Heroes without switching to Agile Octopus or you are not eligible for this tariff, you can still do so but you will not be able to subscribe to the intelligent charging service.

Getting a Charger

Can I buy the charger somewhere else and use the e:PROGRESS service?

The compatible chargers with the right connectivity can only be purchased from our partners Local Heroes, who would also carry out the installation.

How much maintenance does an electric car charger need?

Very little, if any at all. Despite being an advanced technology, electric cars are remarkably simple to maintain and the same goes for chargers. However, if you do experience any issues, e:PROGRESS is here to support you. Included with our service is three years’ remote diagnostics and repairs. If an onsite visit is required or you experience any in-warranty issues, we’ll liaise with the installer and/or manufacturer on your behalf.

Can I decide where the charger goes?

The location of the charger will depend on a few factors. This includes having permission to install the charger if you are not the homeowner, and having off-street parking. When you contact our installation partner Local Heroes, they will advise you on specific requirements at your property.

Where do I buy an e:PROGRESS compatible charger from?

You can purchase one of two charger options through our installation partner, Local Heroes (backed by British Gas) - please visit their page here. All the tradespeople registered to Local Heroes are checked to ensure they are qualified for the job they’re doing, have positive recommendations, are fully insured and follow the Local Heroes Code of Conduct.
They will help guide you through the charger installation and purchase process and answer any questions you may have.

Do I need a home visit?

You'll be guided through a simple virtual home check by our installation partner, Local Heroes. This will help them understand where the car charger will be fitted as well as identify any specific points about your home they need to be aware of before the engineer visits to install your new charger. This helps speed things up and get your charge point fitted in the minimum time with minimum fuss. If they see anything that requires further investigation on the virtual home check, they will send an engineer for a physical pre-installation visit.

Savings and Costs

How much does the e:PROGRESS intelligent charging subscription cost?

The e:PROGRESS intelligent charging subscription is free for the first year (as long as it is activated within 6 months of your charger installation).
After your first year free the following price is only £1 a week, charged to you yearly at £52. This is a yearly subscription that will reniew automatically, unless you take action to cancel it.

What are the savings I can expect?

We have calculated that Honda e drivers can save up to £400 per year by using e:PROGRESS intelligent charging. These savings are based on an average household energy consumption of 4200 kWh per year plus the energy consumed by a Honda e travelling 8,000 miles per year (22 miles per day) with an efficiency of 4 miles/kWh, or 2000 kWh. The monetary savings are calculated by comparing the cost of this energy when powered by Agile Octopus against a standard flat tariff with a rate of 17.4p/kWh and a standing charge of 25p/day. Tariff pricing for Agile Octopus is based on the past 12 months’ data (up to June 2021) for the London area. Vehicle charging costs are based on e:PROGRESS intelligent charging selecting the half-hourly periods with the lowest prices on the Agile Octopus tariff between 6pm and 6am each day. The vehicle charging rate is fixed at 6.6kW/h. Your savings will differ based on your household consumption, vehicle usage, driving style, and location.


Am I eligible for any discounts?

At the date of writing (March 2021) the Electric Vehicle Homecharge Scheme (EVHS) provides grant funding of up to 75% (maximum £350) towards the cost of installing electric vehicle chargers at domestic properties across the UK. Both chargers that support the e:PROGRESS service are eligible for this grant, and you can check if you qualify via our install partners Local Heroes.

Switching Tariff

How does Agile Octopus work?

Agile Octopus lets you enjoy lower electricity prices when wholesale prices fall. It monitors the market and when prices drop, so do your bills. This means that if you use electricity outside of peak demand, then you will pay less. This is ideal for overnight charging of electric cars, where savings can accrue from drawing electricity at times of low demand.

Do I have to switch to the Agile Octopus tariff to use the e:PROGRESS intelligent charging subscription?

Yes. e:PROGRESS intelligent charging uses Agile Octopus' dynamic, wholesale prices to charge your car with renewable energy at the lower cost.

If you are happy to purchase a charger through Local Heroes without switching the tariff (or if you're ineligible for it) you are free to do so, but you may not receive the same benefit as when you sign up to e:PROGRESS.

Do I need to contact my current energy supplier?

Don't worry, Octopus Energy will liaise directly with your old supplier to let them know about your switch. The only thing they can’t do is cancel your old Direct Debit — that's between your bank and your old supplier.


Do I need to switch both my gas & electricity supplier?

You only need to switch your electricity supply to Octopus Energy. They can also supply your gas if you’d like to switch both, but this is entirely up to you.

What do I do if I’m on a fixed term tariff?

In order to use the e:PROGRESS intelligent charging subscription you will need to have moved onto the Agile Octopus tariff from our partner Octopus Energy. Therefore, we encourage you to start your switch to Octopus Energy as soon as possible. If you're not eligible for Agile Octopus tariff, you won't be able to use the intelligent charging functionality.

While you wait for the e:PROGRESS service to be available you can request that Octopus switch you to one of their flat tariffs, or begin using Agile Octopus immediately.

How long does it take to switch to Agile Octopus?

The Agile Octopus tariff requires a smart meter to be installed at your property, which can sometimes take a few weeks. Whilst your tariff switch is underway, Octopus Energy will move you on to one of their standard energy tariffs which are also 100% renewable energy. Intelligent charging only works with Agile Octopus tariff.

Are there any requirements for moving onto the Agile Octopus tariff?

The main requirement is that you have a smart meter installed. If you do not already have a smart meter installed and you are unsure whether you are eligible to have one installed, we recommend you speak with Octopus Energy before purchasing a charger from Local Heroes. If you are unable to switch to Octopus' Agile tariff, you will not be able to use the intelligent charging functionality.

Why might I not be able to get a smart meter?

Unfortunately, there are a number of reasons why you might not be able to get a smart meter. Poor network coverage is one of the main issues. Smart meters rely on coverage to send signals back to the supplier. As infrastructure improves, this will become less of a problem. The position of the meter is also important. Meters in metal boxes are unable to send signals effectively.

Where do I switch my tariff to Agile Octopus?

You can switch your tariff directly through the Octopus Energy website. The Octopus team will be able to guide you through the tariff switch process. Please note that if you are not eligible to switch tariffs, you won't be able to subscribe to the intelligent charging.

Using e:PROGRESS

What if I need to charge my car immediately?

You will always be able to charge immediately using the charge now functionality on the app.

Will my car be ready when I need it?

Your car will be ready for you when you need it, and will reach the correct level of charge by the time you have indicated you will need it by, provided you have used the e:PROGRESS app correctly and connected car to charger over night. Intelligent charging balances the savings gained by ‘topping up’ your charge, with the need to have your car ready to drive the required distance when you need it.

Will it learn my schedule?

e:PROGRESS needs you to enter a few simple pieces of information so it knows when you want to start driving, how far you’re likely to go, and how much charge you’re comfortable with having in reserve. It will not set charging plans without your input.

When do I need to plug in my car?

e:PROGRESS intelligent charging lets you plug in your car as normal when you are at home. The intelligent charging technology will make sure your car has the optimum charge needed to reach your destination, for the time you need it, charged from the low-cost electricity. This means the system works quietly in the background, letting you get on with your life.

In order to get the low-cost electricity and the greatest savings we suggest that you plug in your car whenever you are home.